Field Service

Your point of sale system is the most important part of your business. At Abacus, we make it our business to keep your business up and running. Whether you're across the street or across the country, Abacus offers innovative service and maintenance offerings to suit your needs

On site
Abacus carries parts and equipment on its service vehicles to handle most calls the first time.

Advanced Exchange Depot (AED)
AED ensures complete system renewal:
» Reduces the total cost of
   ownership
» Metered use ensures that the
   system is maintained at factory
   specifications
» Repair under ISO 9000
   certification ensures 95% first-time
   return to service
» Reduces total cost of ownership
   (TCO) by lengthening useful
   product life

Under the AED program, Radiant ships replacement equipment to the site by:
» Next business day
» Next calendar day
» Same day delivery

AED "On the Fly"
For one flat fee, Abacus replaces hardware and returns it for repair, eliminating the cost of on site maintenance.

Abacus also offers customized on-site maintenance programs as well.

Abacus. You can count on us.

What They're Saying About Abacus Customer Service

Brandon Roberts
Urban Flats

“Abacus has proven to be a great business partner and has helped us across the board with both our corporate and franchise locations alike. We couldn’t be happier with both Abacus and Aloha."

See more testimonials