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Support Monitoring—Command
Center
Command Center is a dynamic support tool that brings enhanced
security and simplicity to the process of your support through
Abacus.
 Command Center provides an enterprise-level view of all your
servers and terminals for all your sites. With Command Center,
Abacus has secure, immediate access to all your site systems. Abacus
technicians can easily view vital information about all your
servers and terminals, perform queries, transfer files, receive
alerts, and more, without the need to connect remotely to any
computer at the site. Because Command Center enables Abacus to
quickly and efficiently manage the technical realities of your
technology, you now have more time to serve your customers.
Considerations
Features
Focus on your restaurant, not your technology.
Real-time monitoring means means fewer issues and faster
resolutions.
Protect your systems and guest data.
Site settings are continuously monitored and our Customer Care
Call Center is automatically alerted if changes that degrade
security occur.
Prevent disruptions before they happen.
Proactive alerts to our Call Center technicians allow issues to
be solved before you know they exist. As your hardware
approaches critical operational thresholds, Abacus technicians
can schedule orderly and seamless system upgrades.
Increase accountability for actions taken at your site.
All actions taken at your site are automatically logged and
tracked to a specific authorized user.
Spend time with your guests, not our staff.
Powerful support features allow Abacus technicians to quickly
diagnose issues without causing additional disruption to staff
and operations.
Abacus. You can count on us. |
