On Tuesday, February 3, the Customer Solutions Group at Abacus Business Solutions will be implementing a new phone menu to better direct your support calls. We find this necessary to support our culture of providing stronger P & L’s for our customers and helping them manage their technology.

Over the past five years, Abacus has added products and services to help support our culture of helping customers build stronger P & L's, ultimately making them more money. Looking back, we feel that adding these products and services were very timely as a strong P & L in today’s economic environment has never been more important. With products like Aloha Delivery, Aloha Guest Manager, Aloha Inventory, Aloha Advanced Labor Scheduler, MenuLink, Aloha eCards, Aloha eFrequency, Aloha Enterprise, and Integrated Video Surveillance, Abacus has clearly set the company up to be a strategic partner with you to drive more profit to your bottom line. We also drive our Customer Solutions Group on their key metrics: to answer the phone 80% of the time with no queue and when queuing is necessary we don't want a customer waiting more than 30 seconds. We have consistently hit these targets for the last 12 months and we are sure you have seen this as a positive change.

What we have discovered is the expertise for all of these products can not be held by any one person. Therefore, our goal in making this change is to get you to the representative with the skill set to help you with your needs as quickly as possible. Below you will find what the new phone menu will be.

When you call our support line and select option 3 for Technical Support, you will now have the following options to choose from:

1) For Point of Sale, press 1.

2) For Video Surveillance, press 2.

3) For Inventory, Accounting, or Payroll Interfaces, press 3.

When you press 1 for Point of Sale, you will now have the following selections to choose from:

1) For a System Down, press 1.

2) For Aloha Programming or Reports, press 2.

3) For any other call, press 3.

When you press 2 for Video Surveillance, you will be transferred directly to a technician.

When you press 3 for Inventory, Accounting, or Payroll Interfaces, you will now have the following selections to choose from:

1) For Inventory, press 1.

2) For MenuLink, press 2.

We look forward to providing you with support and solutions to help you build more profitability into your P&L and helping you manage your technology. Please feel free to call or email comments or questions to support@abacuspos.com or (727) 524-0177, ext 147.

Watch for more money making and savings strategies you can adopt using the POS system you currently have over the next months.