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Inside The Scoundrels
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The Series
The "Playing it off" Scam |
 Suggestive
StealingThe premise of this scam is to influence the guest by suggestive selling certain items on the menu, in order to use the same tab over and over again. The core of this scam is exactly the same as the Buffet Scam; the only difference is the waiter is leading the guest to select items from the menu that the waiter wants on the check. Recommended Aloha system process: Managers should routinely visually spot check tables and review corresponding waiter checks for accurate items, including order time of items. Managers can easily access any waiter’s check from a FOH terminal ad review the check under Financial/View Tables*. The manager can then make sure that appropriate beverages or any items that the waiter gets are on the actual check. They can also verify that the items have been rung into the system in an appropriate order time. For example, the current time is 5:00 pm and these beverages have been rung in at 11:00 am. If the table was not here all afternoon these items could be suspect. This waiter should be monitored.
The Scoundrels Recommended Aloha system process: Aloha’s audit reports make it easy to see a pattern of comps due to guest walk outs from the same server. After a pattern has been discovered, the manager can then take action as necessary. Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or side-by-side
with Aloha
Aloha Makes it Easy Stay In Touch With Us Abacus. You can count on us.
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Video Surveillance
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If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |