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The "Playing it off" Scam |
 LeftoversIn this scam, the waiter shows a food or item order that a customer did not touch or hardly ate to a manager to try and get him to “void” the item off the check. The waiter has already presented the check and received a cash payment from the customer. If the food or item order is voided, the waiter is then able to retain the value of the voided menu item in his/her pocket. Recommended Aloha system process: Managers should NEVER “Void” a prepared menu item. Managers should be trained to never void an item off a check once the menu item or product is created. The correct process would be to “Comp” the item under appropriate reason code. A void should only be completed if the product has not been created. Voids generally do not affect inventory. An example of a valid void would be when a waiter rings in a menu item incorrectly, tells the kitchen not to make the menu item and that item is not cooked. The manager should void this item under a created reason code such as “server overring.” Using Aloha software, users can create specific reasons for voided items. In addition, there should be a reason code that forces every manager to select the appropriate code when performing a void. This way the manager must accurately indicate why he/she is voiding and corporate management can understand and correct the problems appropriately.1 If the item has been prepared and needs to be removed from the check, the manager should perform a comp. An item that is comped should be evaluated to see if they need to reduce inventory for control purposes. Examples of a manager comp could be defined as “customer dissatisfaction with item” or “overcooked.” Corporate operations can then review manager comps by reason code to address situations or comp percentages that are not acceptable.2 Managers should perform a table visit on every dissatisfied customer order. If a waiter tells a manager that a customer is dissatisfied with what they have ordered, it should be company policy for the manager to make a table visit to the customer to understand why the customer is dissatisfied. The manager will then be able to best understand the customer’s complaint. For example, the manager might be able to recook or adjust the order without taking the item off the check. If the manager must remove the item from the check, he can appropriately add the reason code to the comp allowing corporate management to monitor customer complaints or service issues. 1Reference: Chapter 7
in the Aloha QuickService & TableService Manuals for void reason configuration Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or side-by-side
with Aloha
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If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |