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The "Playing it off" Scam |
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ReserveThis scam revolves around bartenders and bar management. Bartenders scamming the system and the customer by charging more for drinks than what is poured, short pouring, using well liquors when order called for premium, padding large drink tabs and refilling liquors from low end self purchased refills. Recommended Aloha system srocess: Install surveillance cameras and Aloha Spy in your establishment. If you have a corrupt bartender that is creatively pouring in his favor, the best way to catch this is on video. With Aloha Spy you can watch real time from a private location a bartender pouring a drink and charging an amount. It is recorded and actual sales entries made on FOH by the bartender is overlaid over the video. Managers should routinely visually spot check bartender tabs. Managers can easily access any bartender’s tabs from a FOH terminal and review the check under Financial/View Tabs. The manager can then make sure that appropriate beverages or any items that the bartender gets are on the actual tab. 1 For bartenders, use an order confirmation display. Using an Interactive Customer Display (ICD) or Order Confirmation Display (OCD) will provide both guests and managers a way to visually see that the order is being rung into the POS System. For bartenders, make sure to create No Sale reason codes and Audit Reporting. Use this report to verify functionality is at acceptable operation levels and that no specific employee falls outside normal processes. Generally the establishment will have a consistent ratio from employee to employee. If an employee falls outside that realm, they may need to be monitored or spot checked.2 If appropriate, install the Berg drink pouring system. The Berg system pours and charges the exact desired amount. This leaves the bartender with little flexibility in over or under-pouring liquor. While this may offer too much constraint it will defiantly provide more accuracy to pour levels and associated charges. Utilize Aloha Quick Count. Aloha Quick Count offers a quick and easy way to track beer and wine bottles on FOH. You can enter opening counts, closing counts, waste, etc all from the point of sale terminal. The system will automatically deduct product from quick count as it has been sold giving the establishment an on hand count at the end of the service period. Management should do a closing count and calculate for any discrepancies. (This only works with alcohol sold by the bottle.)3 Utilize Aloha BOH Inventory. Aloha Inventory offers a complete comprehensive way for an establishment to track and manage all products at specific stocking locations. Utilizing Aloha Inventory and recipes, you can create a liquor recipe for all the drinks that you carry. If the bartender is pouring incorrectly or using the incorrect liquor there will be variances associated.4 1 Reference: Chapter 1
in the Aloha TableService Add-Ons Manager Guide for Viewing a Tab or Table Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or side-by-side
with Aloha
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If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |