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The Buffet Scam
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Verbal Totals ScamIn this scam the employee either walks right up or uses the register as a prop making it look like they are ringing items in and verbally gives the total to the customer without ringing in the order on the POS System. Recommended Aloha system process: For cashiers and bartenders, use an order confirmation display. Using an Interactive Customer Display (ICD) or Order Confirmation Display (OCD) will provide not only guests, but also managers, a way to visually see that the order is being rung into the POS System. For cashiers and bartenders, make sure to create No Sale reason codes and Audit Reporting. Use this report to verify functionality is at acceptable operation levels and that no specific employee falls outside normal processes. Generally the establishment will have a consistent ratio from employee to employee. If an employee falls outside that realm, they may need to be monitored or spot checked.1 Create table signage indicating that if a customer is not provided with a receipt, his/her meal or complimentary item is on the house. Many establishments post signs such as “If you do not receive a receipt, your meal is on us.” This is done to make sure that cashiers or waiters are ringing in items through the POS system. Utilize a hostess station that enters the number of customers seated at a table and starts a check. Having a hostess seat and open a table through the system will create an open check and guest count that the waiter will have to do something with. Using this process in conjunction with performance measures would show discrepancies in per check/person averages on the system indicating possible waiter fraudulent activity to monitor. 1 Reference: Chapter 7 – Aloha TableService Manual for System Maintenance / No Sale Reason; Chapter 5 – Aloha Reports Guide for Audit Reporting Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or side-by-side
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If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |