Environment

When a site is experiencing ongoing system issues, there are different variables that can be the cause. Sometimes the source can be found right away, but usually it requires a series of troubleshooting procedures to identify the problem. Some common examples of environmental issues are:

» Corrupt trans logs. This is one of the worst and as a result you may have loss of data for the day and sales and cash have to be recreated off of receipts.
» Items not showing up consistently on remote printers
» Tax on a check may calculate improperly
» Terminals reboot or freeze and have to be rebooted to get them to come back on line.
» Terminals are locked up after End of Day and have to be rebooted to begin operations for the day.

There are more but these are some of the most common. When these problems occur the cause is typically one or more of the following:

» Power – Most common issue is neutral to ground voltage is exceeding the .5 volt max. If this voltage is bad enough and left alone long enough two things will occur. Corrupt operating system or damage to the main board.
» Cable – Most common issues are bad or faulty ends (RJ45). The other is the cable does not pass the 100mb test. Not every cable company has a tester that can give you a printed report certifying the cable for 100mb.
» Staff – Untrained or undisciplined managers making frequent changes and refreshing the system after the system has been started for the day.
» Third Party Vendors - Additional hardware and/or software items installed and not associated directly with Aloha operations. These devices or interfaces can interfere with and cause breaks in communication resulting in failures in Aloha connection protocols.

Power

Network and Video Cabling

Internet

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