When a site is experiencing ongoing system issues, there
are different variables that can be the cause. Sometimes
the source can be found right away, but usually it requires
a series of troubleshooting procedures to identify the
problem. Some common examples of environmental issues
Corrupt trans logs.
This is one of the worst and as a result you may have
loss of data for the day and sales and cash have to
be recreated off of receipts.
Items not showing up consistently on remote printers
Tax on a check may calculate improperly
Terminals reboot or freeze and have to be rebooted to
get them to come back on line.
Terminals are locked up after End of Day and have to
be rebooted to begin operations for the day.
are more but these are some of the most common. When
these problems occur the cause is typically one or more
of the following:
– Most common issue is neutral to ground voltage
is exceeding the .5 volt max. If this voltage is bad
enough and left alone long enough two things will occur.
Corrupt operating system or damage to the main board.
– Most common issues are bad or faulty ends (RJ45).
The other is the cable does not pass the 100mb test.
Not every cable company has a tester that can give you
a printed report certifying the cable for 100mb.
– Untrained or undisciplined managers making frequent
changes and refreshing the system after the system has
been started for the day.
» Third Party Vendors
hardware and/or software items installed and not associated
directly with Aloha operations. These devices or interfaces
can interfere with and cause breaks in communication
resulting in failures in Aloha connection protocols.
Network and Video Cabling
Abacus. You can count on us.
What They're Saying About Abacus
Kevin R. Kinney Sr.
our multi-unit implementation of Radiant and Aloha, our IT
infrastructure has never performed better.”
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Abacus Business Solutions
15251 Roosevelt Blvd. »
Suite 207 »
Clearwater, FL 33760 »
Tel: (727) 524-0177 »
Fax: (727) 524-0188