|
Inside
Video Surveillance Aloha Makes it Easy Stay In Touch With Us
Hot Links
Contact Sales: ext. 2 Support: ext. 3 Supplies: ext. 4
The Series
The "Playing it off" Scam |
Guest Loyalty Employee Scam Is Your Guest Loyalty Program Being Used to Reward Dishonest Staff Instead of the Guest? In a recent Member's Only discussion forum topic, one operator discovered how one of her most trusted employees was using the guest loyalty program to reward themselves instead of the guest. The restaurant
uses a frequent diner program that is part of the POS But over the
course of two years, this bartender attached her boyfriend's Like many restaurants,
this one was too busy to have the manager Too many times
we have seen operators give too much trust to staff and Keep logs for
discounts, coupons and especially voided transactions.
Recommended Aloha system process: Lock down your inventory. Most effective establishments will have walk-ins storage areas and freezer containers locked with limited access only by management staff. This would be the most effective way to keep products from “walking out the door.” Utilize Aloha Quick Count. Aloha Quick Count offers a quick and easy way to track inventory items from the FOH. You can enter opening counts, closing counts, waste, etc all from the point of sale terminal. The system will automatically deduct product from quick count as it has been sold giving the establishment an on hand count at the end of the service period. Management should do a closing count and calculate for any discrepancies. At the minimum level of Quick Count use, every establishment should be tracking high cost items via this process. Such items include steak and seafood.1 Utilize Aloha BOH Inventory. Aloha Inventory offers a complete comprehensive way for an establishment to track and manage all products at specific stocking locations. The control system assists you with managing purchases and receivables, creating count sheets by locations, processing usages and indicates items and areas of high variance.2 1
Reference: Chapter 3 in the Aloha QuickService for store settings / Quick
Count Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Video Surveillance
Attacks Shrink Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or
Aloha Makes it Easy Stay In Touch With Us Abacus. You can count on us.
|
What They're Saying About Abacus "For us, Abacus is not just another vendor, they're a valued strategic partner."
|
In
this scam, the Service staff has access to your inventory or kitchen
supplies and steals them to use for personal use or sells them outside
of the workplace.
Shrink is a $27 billion retail headache that
is getting worse. With every dollar recovered from shrink, the bottom line
receives it as profit. Abacus Video Surveillance attacks shrink and improves
customer service by offering a combination of innovative solutions that reduce
shrink and improve customer service—all in one product.
If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |