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The Series
The "Playing it off" Scam |
The
Handwritten Checks Scam Recommended Aloha system process: Waiter performance measures should be set up on the system. Aloha provides the ability for management to monitor server performance through performance measures. Performance measures allow for tracking of sales targets and comparisons against objectives of each measure. You can define up to 99 performance measures. These measures can be easily viewed on the FOH server sales report or checkout report. It would be recommended to configure a “Sales to Guest” or “Sales to Check” performance measures by waiter job code on the Aloha software. This way management can spot check any specific percentage discrepancies that look to be out of range. If a certain waiter is not ringing in sales and is passing hand written checks they will show a low sales percentage in this performance measure. Corrective action and monitoring should take place.1 Managers should routinely visually spot check tables and review corresponding waiter checks for accurate items, including order time of items. Managers can easily access any waiter’s checks from a FOH terminal and review the check under Financial/View Tables. The manager can then make sure that there are appropriate checks for each table. If the waiter has multiple tables open and there are no checks in the system then this waiter should be monitored. He may be hand writing checks, if not, he should be told that when items are ordered they need to be immediately entered into the system.2 Create table signage indicating that if a customer is not provided with a receipt, the meal or complimentary item is on the house. Many establishments post signs such as “If you do not receive a receipt, your meal is on us.” This is done to make sure that cashiers or waiters are ringing in items through the POS system. Utilize a hostess station that enters the number of customers seated at a table and starts a check. Having a hostess seat open a table through the system will create an open check and guest count that the waiter will have to do something with. Using this process in conjunction with performance measures would show discrepancies in per check/person averages on the system indicating possible waiter fraudulent activity to monitor. 1
Reference: Chapter
4 in the Aloha QuickService & TableService Manuals for Performance Measure
configuration. Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Video Surveillance
Attacks Shrink Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or
Aloha Makes it Easy Stay In Touch With Us Abacus. You can count on us.
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What They're Saying About Abacus "For us, Abacus is not just another vendor, they're a valued strategic partner."
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In
this scam the waiter would hand write a ticket that contained self-serve items
and present that to the customer for payment. The customer would pay and the
waiter would pocket the cash since the self-serve items have never been rung
into the system. This only works with a cash payment and is highly risky because
management and customers could recognize it as invalid receipt.
Shrink is a $27 billion retail headache that
is getting worse. With every dollar recovered from shrink, the bottom line
receives it as profit. Abacus Video Surveillance attacks shrink and improves
customer service by offering a combination of innovative solutions that reduce
shrink and improve customer service—all in one product.
If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |