scam involves the waiter gathering coworkers, such as the hostess and kitchen
staff, to assist him in providing him guests and food that will let him
manipulate the system to steal. The waiter gets profiled customers from the
hostess that are likely to order specific items from specific cooks that prepare
and will give this food to the waiter without an order placed on the system. The
waiter then will write a hand written check and pocket the money. This only
works with cash payments and is difficult for the waiter to accomplish because
he needs to have a large group of accomplices.
Recommended Aloha system
Host Management Package.
Automating the host’s seating and reservations process will deter any
preferential seating of parties to select waiters. Hosts will not be able to
select specific profiled customers to feed to a conspiring waiter for theft.
out of the kitchen without an order chit.
This is normal and routine order process in most establishments. If a waiter
cannot get a food item out of the kitchen without an order being run through the
POS system and a kitchen chit being generated, they will not be able to pocket
the cash for it. Make as many waiter serviced items coming out of the
kitchen/bar require an order chit as possible. For example, even sodas can be
poured at the bar by the bartender if needed.
surveillance cameras in your establishment.
If you have a corrupt employee that is making deals with other employees or
guests to steal from you, the best way to catch this non POS related theft would
be via camera surveillance. You would not only see a waiter taking food without
an order chit and collecting money, but you would also have video footage to
provide to the police. Generally, known installed cameras help to keep honest
policy should indicate that handwritten checks are prohibited,
unless instructed by management, and grounds for termination. In a case where a
waiter accidentally closes a check, a manager can easily re-open that check in
Aloha and provide access back to that server. There should be no reason why a
waiter would hand write a check without instruction from management.
Aloha Quick Count.
Aloha Quick Count offers a quick and easy way to track menu items on the FOH.
You can enter opening counts, closing counts, waste, etc. all from the point of
sale terminal. The system will automatically deduct product from quick count as
it has been sold giving the establishment an on hand count at the end of the
service period. Use quick count on specific items certain kitchen staff are
preparing to spot check.1
Aloha BOH Inventory.
Aloha Inventory offers a complete comprehensive way for an establishment to
track and manage all products at specific stocking location. Utilizing Aloha
Inventory and recipes, you can create a liquor recipe for all the drinks that
you carry. If the employees are giving away menu items there will be variances
Reference: Chapter 3 in the Aloha QuickService for store settings / Quick Count
Reference: Aloha Inventory Manager’s Guide
Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's
Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta.
© 2003 Promethian Books
Shrink is a $27 billion retail headache that
is getting worse. With every dollar recovered from shrink, the bottom line
receives it as profit. Abacus Video Surveillance attacks shrink and improves
customer service by offering a combination of innovative solutions that reduce
shrink and improve customer service—all in one product.
Abacus Video Surveillance is exciting because it allows video
to be captured side-by-side with Aloha transactions. Abacus offers an integrated
POS and video solution that joins digital recording with the capturing and data
mining of POS transactions. The search tool combines fast and easy search of
archived video with the POS operation; each transaction and the accompanying
video appear on the same screen. Using up to 36 cameras, data can be scrutinized
on up to 60 different items, such as date, time, server, transaction type and
amount. Suspicious transactions can be identified for alerts. The system is
ideal for franchise operators because numerous locations can be monitored in
real-time from any Internet connection.
>> Works Alone
or with Aloha. See specific video events alone or
Quick, easy searches on up to 60
items, such as voids, server
name, date, time, or tender type.
View video in real time and store up to a month of video for
View video at home or from any Internet connection
No monthly fees
Aloha Makes it Easy
Whether it's fine dining or fast casual,
Aloha can help you increase sales, control operating costs and build customer
loyalty through innovative technology solutions including point of sale, back
office, enterprise reporting, gift cards, and loyalty programs. Abacus can
design a solution that's just right for you. Call us and get a free quote: (800)
665-9222 or visit us on the web at
Stay In Touch With Us
Aloha Point of Sale system and state-of-the-art Radiant hardware to our 24/7 Customer Solution Center, we’re your total solution
provider. Let us show you how we can save you money and give you peace of mind.
Just call (800)
665-9222 or visit us on the web at
Abacus. You can count on us.