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The Series
The "Playing it off" Scam |
The
Pawn Game Recommended Aloha system process: Install a Host Management Package. Automating the host’s seating and reservations process will deter any preferential seating of parties to select waiters. Hosts will not be able to select specific profiled customers to feed to a conspiring waiter for theft. No food out of the kitchen without an order chit. This is normal and routine order process in most establishments. If a waiter cannot get a food item out of the kitchen without an order being run through the POS system and a kitchen chit being generated, they will not be able to pocket the cash for it. Make as many waiter serviced items coming out of the kitchen/bar require an order chit as possible. For example, even sodas can be poured at the bar by the bartender if needed. Install surveillance cameras in your establishment. If you have a corrupt employee that is making deals with other employees or guests to steal from you, the best way to catch this non POS related theft would be via camera surveillance. You would not only see a waiter taking food without an order chit and collecting money, but you would also have video footage to provide to the police. Generally, known installed cameras help to keep honest people honest. Company policy should indicate that handwritten checks are prohibited, unless instructed by management, and grounds for termination. In a case where a waiter accidentally closes a check, a manager can easily re-open that check in Aloha and provide access back to that server. There should be no reason why a waiter would hand write a check without instruction from management. Utilize Aloha Quick Count. Aloha Quick Count offers a quick and easy way to track menu items on the FOH. You can enter opening counts, closing counts, waste, etc. all from the point of sale terminal. The system will automatically deduct product from quick count as it has been sold giving the establishment an on hand count at the end of the service period. Use quick count on specific items certain kitchen staff are preparing to spot check.1 Utilize Aloha BOH Inventory. Aloha Inventory offers a complete comprehensive way for an establishment to track and manage all products at specific stocking location. Utilizing Aloha Inventory and recipes, you can create a liquor recipe for all the drinks that you carry. If the employees are giving away menu items there will be variances associated.2 1
Reference: Chapter 3 in the Aloha QuickService for store settings / Quick Count Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Video Surveillance
Attacks Shrink Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or
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What They're Saying About Abacus "For us, Abacus is not just another vendor, they're a valued strategic partner."
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This
scam involves the waiter gathering coworkers, such as the hostess and kitchen
staff, to assist him in providing him guests and food that will let him
manipulate the system to steal. The waiter gets profiled customers from the
hostess that are likely to order specific items from specific cooks that prepare
and will give this food to the waiter without an order placed on the system. The
waiter then will write a hand written check and pocket the money. This only
works with cash payments and is difficult for the waiter to accomplish because
he needs to have a large group of accomplices.
Shrink is a $27 billion retail headache that
is getting worse. With every dollar recovered from shrink, the bottom line
receives it as profit. Abacus Video Surveillance attacks shrink and improves
customer service by offering a combination of innovative solutions that reduce
shrink and improve customer service—all in one product.
If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |