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The Series
The "Playing it off" Scam |
The
“Playing it off” Scam Recommended Aloha system process: Management should verify the times on the check. Managers can easily access any waiter’s check from a FOH terminal and review the check under Financial/View Tables. They can verify that the items have been rung into the system in an appropriate order time. For example, if the items have all been ordered in the last few minutes and the table has been there for over an hour it lends a case to the fact that the waiter is trying to cover his tracks. In a normal course of service all items on a check are not rung in at the same time and not in the last two minutes of service. This waiter should be monitored and spot checked if evidence is not specific enough.* Company policy should indicate that handwritten checks are prohibited unless instructed by management and grounds for termination. In a case where a waiter accidentally closes a check, a manager can easily re-open that check in Aloha and provide access back to that server. There should be no reason why a waiter would hand write a check without instruction from management. *Reference: Chapter 1 in the Aloha TableService Add-Ons Manager Guide for Viewing a Tab or Table Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Video Surveillance
Attacks Shrink Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or
Aloha Makes it Easy Stay In Touch With Us Abacus. You can count on us.
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What They're Saying About Abacus "For us, Abacus is not just another vendor, they're a valued strategic partner."
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This
scam involves being caught handwriting checks. The waiter tries before being
caught to quickly ring and close out the checks on the system, and then states
to management that he accidentally closed the check and had to hand write a new
check for the guest.
Shrink is a $27 billion retail headache that
is getting worse. With every dollar recovered from shrink, the bottom line
receives it as profit. Abacus Video Surveillance attacks shrink and improves
customer service by offering a combination of innovative solutions that reduce
shrink and improve customer service—all in one product.
If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |