“Playing it off” Scam
scam involves being caught handwriting checks. The waiter tries before being
caught to quickly ring and close out the checks on the system, and then states
to management that he accidentally closed the check and had to hand write a new
check for the guest.
Recommended Aloha system process:
should verify the times on the check.
Managers can easily access any waiter’s check from a FOH terminal and review the
check under Financial/View Tables. They can verify that the items have been rung
into the system in an appropriate order time. For example, if the items have all
been ordered in the last few minutes and the table has been there for over an
hour it lends a case to the fact that the waiter is trying to cover his tracks.
In a normal course of service all items on a check are not rung in at the same
time and not in the last two minutes of service. This waiter should be monitored
and spot checked if evidence is not specific enough.*
should indicate that handwritten checks are prohibited
unless instructed by management and grounds for termination. In a case where a
waiter accidentally closes a check, a manager can easily re-open that check in
Aloha and provide access back to that server. There should be no reason why a
waiter would hand write a check without instruction from management.
*Reference: Chapter 1 in the Aloha TableService Add-Ons Manager Guide for
Viewing a Tab or Table
Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's
Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta.
© 2003 Promethian Books
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