scam revolves around bartenders and bar management. Bartenders scamming the
system and the customer by charging more for drinks than what is poured, short
pouring, using well liquors when order called for premium, padding large drink
tabs and refilling liquors from low end self purchased refills.
Recommended Aloha system
surveillance cameras and Aloha Spy in your establishment.
If you have a corrupt bartender that is creatively pouring in his favor, the
best way to catch this is on video. With Aloha Spy you can watch real time from
a private location a bartender pouring a drink and charging an amount. It is
recorded and actual sales entries made on FOH by the bartender is overlaid over
should routinely visually spot check bartender tabs.
Managers can easily access any bartender’s tabs from a FOH terminal and review
the check under Financial/View Tabs. The manager can then make sure that
appropriate beverages or any items that the bartender gets are on the actual
bartenders, use an order confirmation display.
Using an Interactive Customer Display (ICD) or Order Confirmation Display (OCD)
will provide both guests and managers a way to visually see that the order is
being rung into the POS System.
bartenders, make sure to create No Sale reason codes and Audit Reporting.
Use this report to verify functionality is at acceptable operation levels and
that no specific employee falls outside normal processes. Generally the
establishment will have a consistent ratio from employee to employee. If an
employee falls outside that realm, they may need to be monitored or spot
appropriate, install the Berg drink pouring system.
The Berg system pours and charges the exact desired amount. This leaves the
bartender with little flexibility in over or under-pouring liquor. While this
may offer too much constraint it will defiantly provide more accuracy to pour
levels and associated charges.
Aloha Quick Count.
Aloha Quick Count offers a quick and easy way to track beer and wine bottles on
FOH. You can enter opening counts, closing counts, waste, etc all from the point
of sale terminal. The system will automatically deduct product from quick count
as it has been sold giving the establishment an on hand count at the end of the
service period. Management should do a closing count and calculate for any
discrepancies. (This only works with alcohol sold by the bottle.)3
Aloha BOH Inventory.
Aloha Inventory offers a complete comprehensive way for an establishment to
track and manage all products at specific stocking locations. Utilizing Aloha
Inventory and recipes, you can create a liquor recipe for all the drinks that
you carry. If the bartender is pouring incorrectly or using the incorrect liquor
there will be variances associated.4
Reference: Chapter 1 in the Aloha TableService Add-Ons Manager Guide for Viewing
a Tab or Table
2 Reference: Chapter 7 – Aloha TableService Manual for System Maintenance
/ No Sale Reason; Chapter 5 – Aloha Reports Guide for Audit Reporting
Reference: Chapter 3 in the Aloha QuickService for store settings / Quick
4 Reference: Aloha Inventory Manager’s Guide
Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's
Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta.
© 2003 Promethian Books
Shrink is a $27 billion retail headache that
is getting worse. With every dollar recovered from shrink, the bottom line
receives it as profit. Abacus Video Surveillance attacks shrink and improves
customer service by offering a combination of innovative solutions that reduce
shrink and improve customer service—all in one product.
Abacus Video Surveillance is exciting because it allows video
to be captured side-by-side with Aloha transactions. Abacus offers an integrated
POS and video solution that joins digital recording with the capturing and data
mining of POS transactions. The search tool combines fast and easy search of
archived video with the POS operation; each transaction and the accompanying
video appear on the same screen. Using up to 36 cameras, data can be scrutinized
on up to 60 different items, such as date, time, server, transaction type and
amount. Suspicious transactions can be identified for alerts. The system is
ideal for franchise operators because numerous locations can be monitored in
real-time from any Internet connection.
>> Works Alone
or with Aloha. See specific video events alone or
Quick, easy searches on up to 60
items, such as voids, server
name, date, time, or tender type.
View video in real time and store up to a month of video for
View video at home or from any Internet connection
No monthly fees
Aloha Makes it Easy
Whether it's fine dining or fast casual,
Aloha can help you increase sales, control operating costs and build customer
loyalty through innovative technology solutions including point of sale, back
office, enterprise reporting, gift cards, and loyalty programs. Abacus can
design a solution that's just right for you. Call us and get a free quote: (800)
665-9222 or visit us on the web at
Stay In Touch With Us
Aloha Point of Sale system and state-of-the-art Radiant hardware to our 24/7 Customer Solution Center, we’re your total solution
provider. Let us show you how we can save you money and give you peace of mind.
Just call (800)
665-9222 or visit us on the web at
Abacus. You can count on us.