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The Series
The "Playing it off" Scam |
 The Buffet ScamThe premise of the Buffet Scam is the same check being used over and over throughout the shift on different guests. This scam only works if the customer is paying cash. A very important part of this scam is the ability to reprint guest checks. Recommended Aloha system process: Limit the server’s ability to reprint guest checks to a pre-defined number. In Aloha TableService, a manager can “View Tables” in the manager functions. This gives the manager the ability to see how long a check has been opened as well as how many times the check has been printed.Managers should flag the setting to NOT give the server the ability to transfer checks. With no transferring ability, the tab cannot be transferred to another server or to tables in an empty section. The Aloha system should be set so that table numbers can only be used one at a time. If the server has table 101 open with a tab, they cannot open a second tab with the same table number.Assign table sections for each server. If the server is only responsible for three tables per shift, assign only the ability to access those three tables and no others. Managers should use the floor plan view. With the floor plan view, the manager has the ability to visually see server table sections with table color changing triggered by predefined time intervals. Not only does the manager have the ability to see table times, he or she also has visibility of the last time an item was placed on the tab, server ID and how long the tab has been open. With all of the above items in place, the server will not be able to run the scam of using the same tab for multiple guests.Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Video Surveillance
Attacks Shrink Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or
Aloha Makes it Easy Stay In Touch With Us Abacus. You can count on us.
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What They're Saying About Abacus "For us, Abacus is not just another vendor, they're a valued strategic partner."
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Shrink is a $27 billion retail headache that
is getting worse. With every dollar recovered from shrink, the bottom line
receives it as profit. Abacus Video Surveillance attacks shrink and improves
customer service by offering a combination of innovative solutions that reduce
shrink and improve customer service—all in one product.
If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |