Verbal Totals Scam
this scam the employee either walks right up or uses the register as a prop
making it look like they are ringing items in and verbally gives the total to
the customer without ringing in the order on the POS System.
Recommended Aloha system process:
and bartenders, use an order confirmation display.
Using an Interactive Customer Display (ICD) or Order Confirmation Display (OCD)
will provide not only guests, but also managers, a way to visually see that the
order is being rung into the POS System.
and bartenders, make sure to create No Sale reason codes
and Audit Reporting. Use this report to verify functionality is at acceptable
operation levels and that no specific employee falls outside normal processes.
Generally the establishment will have a consistent ratio from employee to
employee. If an employee falls outside that realm, they may need to be monitored
or spot checked.*
signage indicating that if a customer is not provided with a receipt, his/her
meal or complimentary item is on the house.
Many establishments post signs such as “If you do not receive a receipt, your
meal is on us.” This is done to make sure that cashiers or waiters are ringing
in items through the POS system.
hostess station that enters the number of customers seated at a table
and starts a check. Having a hostess seat and open a table through the system
will create an open check and guest count that the waiter will have to do
something with. Using this process in conjunction with performance measures
would show discrepancies in per check/person averages on the system indicating
possible waiter fraudulent activity to monitor.
*Reference: Chapter 7 – Aloha TableService Manual for System Maintenance / No
Sale Reason; Chapter 5 – Aloha Reports Guide for Audit Reporting
Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's
Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta.
© 2003 Promethian Books
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