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The Series
The "Playing it off" Scam |
The
Wagonwheel Recommended Aloha system process: Monitor check reprints and split checks by waiter in the BOH Aloha Audit Report. Use this report to verify functionality is at acceptable operation levels and that no specific employee falls outside normal processes. Generally the establishment will have a consistent ratio from employee to employee. If an employee falls outside that realm they may need to be monitored or spot checked.1 Enterprise.com provides an audit exception report that provides details on how many split checks and split off items of those checks occurred by each employee. Enterprise.com also shows transfer check counts. All of these can be in a report form or an alert that would be sent to the manager. The “Required Category / Category Count” setting can be enabled to prevent checks from being closed without appropriate items. If the establishment feels that waiters may be passing checks with common ordered items, such as beverages or salads, and passing them off to multiple guests, the “Category Count” feature in Aloha can be enabled to prevent checks being closed without such items. Category Count or Required Category on a check makes the waiter enter an item such as a beverage or “no beverage” on every check. The waiter would not be able to close a check without the beverage or “no beverage” item.2 Waiter performance measures should be set up on the system. Aloha provides the ability for management to monitor server performance through performance measures. Performance measures allow for tracking of sales targets and comparisons against objectives of each measure. You can define up to 99 performance measures. These measures can be easily viewed on the FOH server sales report or checkout report. It would be recommended to configure a “Sales Category to Guest” or Sales Category to Check” performance measures by waiter job code on the Aloha software. The Sales Categories would contain the most routinely ordered or most popular customer items. This way management can spot check any specific percentage discrepancies that look to be out of range. If a certain waiter has a low sales percentage in this performance measure, then corrective action and monitoring should take place.3 Managers should routinely visually spot check tables and review corresponding waiter checks for accurate items, including order time of items. 1
Reference: Chapter 5 – Aloha Reports Guide for Audit Reporting. Excerpted from "How to Burn Down the House: The Infamous Waiter and Bartender's Scam Bible by Two Bourbon Street Waiters" by Peter Francis & R. Chip Deglinkta. © 2003 Promethian Books
Video Surveillance
Attacks Shrink Abacus Video Surveillance is exciting because it allows video to be captured side-by-side with Aloha transactions. Abacus offers an integrated POS and video solution that joins digital recording with the capturing and data mining of POS transactions. The search tool combines fast and easy search of archived video with the POS operation; each transaction and the accompanying video appear on the same screen. Using up to 36 cameras, data can be scrutinized on up to 60 different items, such as date, time, server, transaction type and amount. Suspicious transactions can be identified for alerts. The system is ideal for franchise operators because numerous locations can be monitored in real-time from any Internet connection. >> Works Alone
or with Aloha. See specific video events alone or
Aloha Makes it Easy Stay In Touch With Us Abacus. You can count on us.
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What They're Saying About Abacus "For us, Abacus is not just another vendor, they're a valued strategic partner."
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This
is the separate check scam in which food is moved from the original check to
newly created seats and then checks are reprinted for extra money.
Shrink is a $27 billion retail headache that
is getting worse. With every dollar recovered from shrink, the bottom line
receives it as profit. Abacus Video Surveillance attacks shrink and improves
customer service by offering a combination of innovative solutions that reduce
shrink and improve customer service—all in one product.
If you have a question or comment about Aloha Tips and Tricks,please contact Abacus at info@abacuspos.com. |