in Aloha Version 6.2
Checks in QuickService
Providing separate checks is a necessity in
the hospitality industry and conveniently heightens the experience
of the guest. No longer must the party manually divide their check
between themselves or waste precious time waiting for the employee
to separate the check. As opposed to a ‘sit down’ table service
environment, a quick service environment is dominated by counter
service and cafeteria lines. Quick service restaurants commonly
provide separate checks as the guests in the party order; however,
your operation might be different.
parties that require separate checks, you can configure the system
to allow each guest to order and pay before proceeding to the next
guest. After all guests place their order, you can send the entire
order to the
kitchen so the meals of all guests in the party arrive together.
Additionally, you can configure the system to allow you to split the
check with a single button after all guests order. Each method is
independent of each other, but you can implement both and use either
one, as necessary.
split checks feature is very flexible in its design, and by
combining this feature with existing functionality, such as Name
Order and Sub-Orders, you can effectively configure the system to
accommodate many different quick service environments. For example,
you can use the Name Order functionality to associate the name of
the party with every check in an order, allowing the expediter to
quickly determine if an order is part of a large party. You can also
take advantage of the Sub-Orders functionality, which allows you to
associate the name of each guest with their order, thus providing
your guests with a more personalized experience. Sub-orders also
allow you to split a single check into multiple orders, by guest
name. This is
very beneficial in a phone-in environment. Using sub-orders with
split checks does not change the tendering capabilities of the
system; you still tender at the check level, and cannot tender
individual sub-orders on the same check.
Modifier codes allow you to communicate more information about a
modifier to the kitchen staff, such as the preparation method,
omissions, substitutions, and additions. When needed, you first
select a modifier code, then the modifier relating to the code. The
modifier code precedes the modifier on the screen and appears on the
guest check, chit, and video screen.
The Aloha system supports a standard set of modifier codes that
apply to all modifier groups. The Aloha TableService product
supports No, Side, and Extra codes, while the Aloha QuickService
product supports No, Side, Extra, Light, Heavy, Only, Half, Quarter,
and Add. You can also add the ‘NoModCodes’ variable in Aloha.ini to
prevent modifier codes from appearing.
You can name tables in the Aloha system using only numbers, such as
‘11,’ and ‘50.’ With the implementation of this feature, you can now
include alphanumeric characters when naming tables, such as ‘P10’ to
represent table 10 in the patio, or ‘Bar6’ to represent table 6 in
the bar area. Also with this feature, you can now select a table
from the FOH using a lookup list. When you begin entering the name
for the table, the system filters the selection box according to the
character you enter for the lookup.
Modifiers from Ordered and Unordered Items
Prior to this enhancement, if you wanted to change modifiers for a
menu item, you had to delete the menu item and enter the item with
its associated modifiers again. You can now remove a required
modifier from the menu item and the system will automatically
display the associated modifier group from which you can choose a
replacement modifier. The system also prevents you from adding or
removing modifiers if it no longer meets the minimum and maximum
requirements. No configuration is necessary for this enhancement.
the Dismissal of the Change Due Message
When you fully tender a check in Aloha QuickService, the Change Due
message appears until you touch the screen to dismiss the message.
You can now remove the Change Due message when you close the cash
drawer. Additionally, you can configure a timeout value to remove
the message in the event you do not touch the screen or close the
cash drawer. Each of these enhancements allows you to have more
control over how to dismiss the Change Due message and increase your
speed of service.
Change Due Line on Reprints
In the Aloha QuickService product, when you recall a check in the
FOH, or reprint a check from the FOH or BOH, the change due line
that prints on the original guest check is omitted from the
reprinted version. This gives the impression that the recalled or
reprinted check is incomplete or not closed. When you install v6.2,
the recalled or reprinted check displays the same information as
when you first printed the check. The reprinted check still contains
the word “Reprint” to denote this is not the original version.
reprint a guest check, you must configure your back office security
level with the ability to use the Reprint function and have a
sufficient access level with ‘Reprint Check’ selected. To recall an
order from the FOH, you must place a button that uses the ‘Recall’
Functions in Script Buttons
The script button, within Panel Editor, enables you to combine
multiple functions into one button and be creative in how you
perform certain functions on a FOH terminal. When you create a
Script button, you first determine the order in which you want
functions to operate, then add each function to the Script dialog
box, in that order. When you touch a script button on the FOH
terminal, the functions execute in that same order.
When you create a script button, until now you could not rearrange
the order of the functions found within the script. You had to
recreate the script button to rearrange the order of the functions.
When you install v6.2, the Edit Script dialog box provides arrows
that allow you to rearrange the order of the functions in the
Color by Category on Video Screens
You can specify the color for the text and background for all items
and modifiers when displayed on a video display screen. Now you can
set these colors on a category of items, via events. This enhances
your video operation by bringing attention to special items that
could have long preparation times or separating groups of items.
‘Cashier Auto Accepts Checks’ Option
The ‘Cashier Auto Accepts Checks’ option in Maintenance > Store
Settings > Order Entry group > Transfers tab in the TableService
product was originally implemented to send all checks to the cashier
without prompting the cashier for acceptance for each transaction.
This option has proven to be not needed and replaced with other
features within the Aloha system. When you install v6.2, the
‘Cashier Auto Accepts Checks’ option is no longer available.
Transfers of Tables and Tabs
When transferring a table or tab, the sender must designate the
employee to receive the transfer. The receiving employee must then
manually accept the transfer when they log in. During this process,
the transfer passes through additional screens and prompts for
completion. This can have a negative impact on speed of service. You
can now transfer a table or tab to an existing table without the
need to specify the receiving employee to accept the transfer.
Auto-Receiving of Transferred Tables and Tabs
When you accept a transfer of a table or tab, the receiving employee
must manually accept the transfer, which requires the employee to
pass through an additional screen. To expedite this transfer
process, you can now configure the system to automatically accept
the table or tab, by job code, without the need for the receiving
employee to manually accept the transfer.
Ownership in Team Get Check Environments
In a Team Service environment, also referred to as a Team Get Check
environment, you can allow employees to ‘get’ a check from another
employee, add items, and automatically return the check to the
originator. All employees assigned to a job code using ‘Team Get
Check,’ may use the feature among themselves. For example, if two
bartenders are working and a customer asks for another drink, the
nearest bartender can ‘get’ the check and add to it, regardless of
who originated the check. You can now enable the employee ‘getting’
the check to assume ownership of the check. The team employee must
perform an action on the
check to receive ownership.
Footers on Credit Card Vouchers
When using Aloha EDC, and applying a credit card payment, it is
customary to configure and print a voucher for the guest to sign.
You can print multiple copies for the guest and the store to retain
for bookkeeping. In some International countries, you are required
to include a legal declaration on credit card vouchers stating that
the guest is responsible for paying their debt. Now you can include
a customized footer to the credit card voucher for this requirement.
To configure footers to print on credit card vouchers, you must
create the text for the footer using guest check messages, then
attach the message in the Credit Card group.
In the hospitality industry, a refund is when the guest receives
their money back for a transaction that has been closed. The refund
can occur for many reasons, such as an overcharge, poor service, or
poor food quality. To properly track and manage refund transactions,
you can now configure the system to print up to 10 copies of a
refund slip when you apply a refund. You can also configure the body
text of the refund slip to include signature lines. This is useful
in corporate environments where corporate requires manager and guest
signatures for auditing purposes.
Quick Combo Functionality
Within the Aloha system, quick combos, also known as value meals,
combos meals, happy meals, full meal deals, and others, represent a
group of menu items offered together at a lower price than they
would cost individually. Quick combos are a common merchandising
tactic to facilitate bundling, upselling, and price discrimination.
They serve as a tool to offer the guest an assembled and complete
meal at a defined lower price, ensure customer loyalty and return
visits, and increase profits through innovative methods of adding
extra items or larger portions to the combo. On average, quick combo
meals comprise of up to 60% of sales in a quick service restaurant.
Quick service restaurants are an extremely fast-paced environment.
The cashier enters the order into the POS system as the guest is
talking, which can lead to order changes, additions, and deletions
up until the guest finishes their order. With the release of Aloha
QuickService v6.2, you can now further support conversational
ordering in a quick service environment by implementing the
following features that increase speed of service, add needed
functionality to the quick combo promotion, and customize the
existing system-generated quick combo panels to maintain a
consistent ‘look and feel’ of your FOH order entry screen.
Quick combos are the backbone of complex quick service environments
and you must have the ability to quickly construct quick combos with
the fewest button touches possible. Most quick combos include a main
entree, such as a burger or sandwich, a side dish, and a drink. The
main entree is typically the primary item that motivates the guest
in deciding whether to order the quick combo promotion at a reduced
price or as a single item. Employees are also trained to suggestive
sell a packaged meal, built off the main entree, to increase sales
and provide the best experience for the guest. For this reason, the
system has been enhanced with the ability to quickly build a quick
combo based on the primary item of the promotion, and if the guest
changes their mind, the system can ‘break’ the quick combo and
return to the primary item. Using this method, employees can easily
support the flow of conversational ordering in a quick service
environment. With this enhancement, quick combo toggling allows you
Set up a button that can convert a single item, such as a sandwich
or burger, into a quick
Set up another button that can reverse a quick combo back to the
Set up a button that can toggle between the primary item and a quick
Performance measures gauge profiles for sales targets and
comparisons to track employee performances against the objectives
for each performance measure. Some sites use an extensive number of
performance measures and want the ability to configure as many as
possible, but only activate them as necessary. This reduces the
number of measures that appear on the FOH screens, checkouts, and
the BOH Performance Measures report.
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Aloha POS v6.2 Release Profile
Aloha POS Enhancement Release v6.2