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Operational
Services
At Abacus, we believe that the technology we offer to
the restaurant industry is second to none. However, we
also believe it can be overwhelming to business owners
at times. Our services are designed to assist the
restaurateur in making more money with the systems they
have in place today and to identify what technologies
may assist them in the future. We understand that no one
person can be an expert in all the areas that technology
encompasses. We have also seen business owners depend on
their IT departments or experts who understands
technology for the answers. But the understanding of
technology does not make someone operationally
excellent, a marketing guru, a manager that can utilize
data to manage a P&L or a loss prevention expert.
We Understand Restaurant
Challenges
Abacus offers a wide variety of support options under the
umbrella of its Customer Solutions Group. From walking you
step-by-step through a simple operational procedure to replacing
a damaged terminal and everything in-between, the Abacus
Customer Solution Group is always there and available to you to
ensure your continued successful business operation.
We'll Train You or We'll Do
It For You
Not everyone has the time or money or skills to create and manage the
tools you need for success, so we'll build those tools and show you how
to use them. You can then decide to manage on your own or have us manage
for you.
Considerations
Support Service Choices
Call Center Support
24x7 phone support for a fixed yearly cost that is affordable and dependable. Over 80% of
our incoming calls are actually answered by a qualified support technician without going
into a call queue or voice mail box. Getting actual live support will reduce your downtime
and allow us to work your issues when you are ready.
Hardware
Maintenance Support
Full unit replacement on hardware lowers total cost of ownership and reduces downtime. If
you have a hardware failure a reconditioned unit will be sent to you. These replacements
are reconditioned utilizing Radiant’s ISO certified quality management systems; the highest
level of quality is embedded in every step of the repair process.
Field Service Support
By offering the full range of Radiant products, Abacus
can offer its customers the Radiant
Advanced Exchange
Depot (AED) program, ensuring the rapid replacement of all
system
hardware.
Aloha Software Membership
Aloha software membership gives you the opportunity to take advantage of cost savings
and enhancements built into new software releases. In this age of heightened security
concerns, Aloha is committed to providing clients with solutions that assist them in
avoiding financial and reputational losses as well as safeguarding their customers’
information. You have the opportunity to upgrade your system each time a new software
version is released
Training
At
Abacus, we believe that excellence in training is vital
to the success of your business.
That's why we offer
comprehensive courses in a wide variety of areas that
are of interest to
you. We also offer a number of ways to get that
training to you, so that you can get the
expertise you need in a way that best suits your
individual requirements.
Abacus. You can count on us.
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