“Abacus leads the way in POS systems and support. Since our multi-unit implementation of Radiant and Aloha, our IT infrastructure has never performed better. Abacus has turned our world around and we look to them everyday for the tools and guidance we need to compete in the fast paced QSR/casual environment.”
 

On IQ Video Surveillance: “We try to provide an environment where we take temptation away from people and we’re able to do that more easily with Aloha.  For example, we can easily go back and see transactions that may have been conducted improperly. With Aloha, we can drill down into very specific data, such as voids, the over use of discount keys, or under-ringing.”
 

“Recently we upgraded our software and purchased the new takeout and delivery module. Your “team” truly has met the meaning of the word: they were gracious and understanding with my requests and came up with a solution that meets my needs.

“Michele and Lisa make me feel as if I’m their only customer as they attend to my needs and listen to my requests and recommend the appropriate course of action.

“Last week we had issues with our system, and your staff did an exceptional job dealing with it. Not once did they appear to be inconvenienced, no ‘We’ll get back to you.’ Jason, your Service Manager, was truly professional and appears to care and love his job. He sat and listened to my concerns and he was really listening, not just pacifying another customer. He had an action plan and the ability to resolve the issue. And when I left I was confident that the system would be up and running and it is. During this week I met David who is a great guy to deal with. And Paul had my interests at heart and worked very diligently to get the system up and running and not once made me feel that my suggestions were not welcome. I can go on about the many staffers I spoke to that week as they went out of their way to get me the help needed.

“Thank you team Abacus and thank you Rich for creating this successful culture of creative customer service.”
 

"You guys have a great product, but even better than that GREAT service. You can be sure that Earp Brother's, Inc. will be growing with Abacus for many years to come."
 

On gift cards: “Abacus is our support partner and they do such a terrific job, not just on customer support issues, but on any new initiatives. They’re always there to help us in any way possible. So it was natural for us to rely on Abacus to take the lead. We looked at standalone systems, but we realized that it was at best a short term solution. We knew we wanted an enterprise-wide, integrated solution, so we focused on that exclusively.”