Kevin R. Kinney Sr.
leads the way in POS systems and support. Since our
multi-unit implementation of Radiant and Aloha, our IT
infrastructure has never performed better. Abacus has
turned our world around and we look to them everyday for
the tools and guidance we need to compete in the fast
paced QSR/casual environment.”
On IQ Video Surveillance: “We try to provide an
environment where we take temptation away from people
and we’re able to do that more easily with Aloha.
For example, we can easily go back and see transactions
that may have been conducted improperly. With Aloha, we can drill down into very specific data,
such as voids, the over use of discount keys, or
Mugs on Missouri
we upgraded our software and purchased the new takeout
and delivery module. Your “team” truly has met the
meaning of the word: they were gracious and
understanding with my requests and came up with a
solution that meets my needs.
and Lisa make me feel as if I’m their only customer as
they attend to my needs and listen to my requests and
recommend the appropriate course of action.
week we had issues with our system, and your staff did
an exceptional job dealing with it. Not once did they
appear to be inconvenienced, no ‘We’ll get back to you.’
Jason, your Service Manager, was truly professional and
appears to care and love his job. He sat and listened to
my concerns and he was really listening, not just
pacifying another customer. He had an action plan and
the ability to resolve the issue. And when I left I was
confident that the system would be up and running and it
is. During this week I met David who is a great guy to
deal with. And Paul had my interests at heart and worked
very diligently to get the system up and running and not
once made me feel that my suggestions were not welcome.
I can go on about the many staffers I spoke to that week
as they went out of their way to get me the help needed.
you team Abacus and thank you Rich for creating this
successful culture of creative customer service.”
Tuscon's Southwest Grill
"You guys have a great product, but even better than
that GREAT service. You can be sure that Earp Brother's,
Inc. will be growing with Abacus for many years to come."
“I wanted to thank George Harris and the team at Abacus. I was
so impressed with his presentation and professionalism along
with his knowledge of the product that we went with George and
Abacus for all of our POS needs. Since then, George and Abacus
have been there whenever we needed anything. We plan to open
more Tilted Kilt’s within the year and look forward to doing
more business with George and his team at Abacus.”
“The new solution makes all the difference in the world.
It’s like we’ve got an entirely new approach.”
On gift cards: “Abacus is our support partner
and they do such a terrific job, not just on customer
support issues, but on any new initiatives. They’re
always there to help us in any way possible. So it was
natural for us to rely on Abacus to take the lead. We
looked at standalone systems, but we realized that it
was at best a short term solution. We knew we wanted an
enterprise-wide, integrated solution, so we focused on
Abacus. You can count on us.
Abacus Business Solutions
15251 Roosevelt Blvd. »
Suite 207 »
Clearwater, FL 33760 »
Tel: (727) 524-0177 »
Fax: (727) 524-0188